Question 1

How to add domain to the UDomain CDN platform?

Accepted Answer

1) Choose “CDN Domain List”2) Choose “+ Add New” 3) Enter your domain name at “CDN Domain Name”4) Choose Origin Policy (What is Origin Policy?)5) Enter
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Question 2

How long will it take for the activation of the acceleration of website after a new setup?

Accepted Answer

The duration depends on the name servers’ TTL setting. After adding the CNAME record to your Domain Name Server, it will normally takes approximately 30
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Question 3

What is “origin policy”?

Accepted Answer

When there is a request for information through our CDN server, if CDN edge servers do not have the requested content, or the content has
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Question 4

How to set up origin policy for https connection?

Accepted Answer

1) Choose “CDN Domain List”2) Click “Configure” under your selected domain name 3) Click “Update Setting” under Origin 4) Choose “HTTPS” or “FOLLOW" under Origin Policy (What
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Question 5

How to set up https connection between CDN nodes and the origin server?

Accepted Answer

1) Choose “CDN Domain List”2) Click “Configure” under your selected domain 3) Select your preferred connection- HTTPS : Activate HTTPS connection. Once enabled, visitor will be
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Question 6

How to upload, set up and manage an SSL certificate?

Accepted Answer

1) Choose “CDN Domain List”2) Click “Configure” under your selected domain 3) Choose “Manage Certificate” To open SSL setting page 4) Click”+ Add Certificate” to add a
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Question 7

How to manage the settings for each domain?

Accepted Answer

1) Choose CDN domain list2) Click “Configure” under your selected domain 3) Click “Update Setting” to enter the domain setup page
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Question 8

How to manually cache data or clear previously cached data?

Accepted Answer

1) Choose Cache Management2) Choose Push Cache3) Enter the URLs that you want the edge servers to cache. One URL on each row4) Click “Submit”
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Question 9

How to manage which file type will the system caches automatically?

Accepted Answer

1) Choose CDN domain list2) Click “Configure” under your selected domain 3) Choose “Manage File Extension” 4) Check desired file types and uncheck undesired file types5) Click
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Question 10

How to check the traffic detail of a specific domain name?

Accepted Answer

1) Choose CDN domain list2) Click “Monitor” under selected domain
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Question 11

How to setup HTTP header?

Accepted Answer

1) Choose CDN domain list2) Click “Configure” under your selected domain 3) Click “Update Setting” under HTTP header 4) Choose”+” to add a row5) Click the rubbish
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Question 12

Details of data traffic report

Accepted Answer

1) Select web traffic data in the past 1 day, 7 days or 30 days.2) Total data usage in the selected time frame, including cached
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Question 13

How to compare the effectiveness of UDomain CDN platform acceleration?

Accepted Answer

Method 1, Compare the ping result of your domain before and after the CNAME update.The result before the CNAME update is the normal response time.
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Question 14

Can I change the payment terms in the middle of an existing contract?

Accepted Answer

Client must complete the contract before changing payment term. Should you have any enquiry, please feel free to contact our customer team service (852-25547545).
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Question 15

Will UDomain keep the records of a client's website information?

Accepted Answer

UDomain will record cache data in the CDN platform for the acceleration of loading time. Information will be kept for 30 days.Once a service was
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Question 16

Are there any limitations on the type of web content that can be accelerated? Is the UDomain CDN platform suitable for live streaming server or game server?

Accepted Answer

At this moment, the UDomain CDN platform is only catered to support standard website acceleration, but we can tailor made CDN service for you if
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Question 17

What should I do if I have overseas visitor while only under China CDN subscription?

Accepted Answer

If your currently subscribed plan only covers the acceleration of China traffics, visitors from other regions will probably experience poor experiences. We suggest to also
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Question 18

Which type of files are supported by the UDomain CDN platform?

Accepted Answer

The UDomain CDN platform default supporting file types are as following: .gif, png, bmp, jpg, jpeg, htm, html, shtml, mp3, wma, flv, mp4, wmv, ogg,
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Question 19

Does UDomain CDN platform support country specific settings?

Accepted Answer

UDomain CDN Platform currently does not support country specific acceleration service.If you have the need to set up accelerated services for specific countries, please contact
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Question 20

How to setup White list or Black list for a domain under UDomain CDN platform?

Accepted Answer

1) Choose CDN domain list2) Click “Configure” under your selected domain3) Click “Manage” to open the Access Control setting panel 4) Select Whitelist, Blacklist or None.
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Question 21

What is IP White list and IP Black list?

Accepted Answer

IP White list is the list of IPs that is allowed to access the related domain through the UDomain CDN platform. All other IPs that
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Question 22

What is domain rate limit and how to setup the rate limit?

Accepted Answer

Domain rate is the maximum number of connections within the selected time frame.How to setup the rate limit? 1) Choose CDN domain list2) Click “Configure” under
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Question 23

Using API mode to update CDN configuration

Accepted Answer

Getting started UDomain CDN API exposes the CDN configuration ability via a standardized programmatic interface. Using UDomain CDN API, you can do most of the things
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Question 24

How to setup the Smart CDN service?

Accepted Answer

For UDomain China Routing CDN subscriber 1) Choose “CDN Domain List”2) Click “Configure” under your selected domain name3) Click “update Setting” under Smart CDN4) Enter the
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Question 25

Does the UDomain CDN platform allow redirecting visitors to a specific IP address?

Accepted Answer

UDomain CDN service composes of 2 zones, the China zone and the non-China zone. If you have subscribed for both zones, you would have all types
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Question 26

How to retrieve my visitors’ IP address after using UDomain’s CDN?

Accepted Answer

Under UDomain CDN, the IP address of visitor retrieve from traditional method will be the IP of respective UDomain CDN edge servers. The UDomain CDN has
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Question 27

Does the UDomain CDN support second level domain (SLD) acceleration?

Accepted Answer

Yes, UDomain CDN supports SLD acceleration.Please note that in order for the setup to work, you will also require a Name server that supports CNAME
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Question 28

Does UDomain CDN support Load Balancing?

Accepted Answer

Yes, UDomain CDN supports Load Balancing.If you input more than 1 IP/domain under Origin IP/Origin Domain Name, UDomain CDN system will automatically run it as
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Question 29

Does the UDomain CDN platform supports Cross-Origin Resource Sharing (CORS)?

Accepted Answer

Yes, all packages under UDomain CDN platform supports Cross-Origin Resource Sharing with no extra charges. Setups are also not necessary. Please feel free to contact our
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Question 30

Where can I download the sales agreement for the UDomain CDN service?

Accepted Answer

Please find the download link belowSales Agreement Please feel free to contact our customer service representatives (852-25547545) if you require assistance.
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Question 31

Does the UDomain CDN platform support partial download?

Accepted Answer

Yes, UDomain CDN platform supports partial download. Partial download is included with all packages. Please feel free to contact our customer service representatives (852-25547545) for further
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Question 32

How to solve SSL certificate upload error?

Accepted Answer

There are many types of SSL with a large variety of encryption method. UDomain has tried to include as much as we can, but there
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Question 33

Does the UDomain CDN service include hotlink prevention?

Accepted Answer

Yes, UDomain CDN platform can cater for different hotlink prevention methods.For basic IP whitelist prevention, our platform has the whitelist/blacklist function ready and free for
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Question 34

Does the UDomain CDN platform supports Web Application Firewall (WAF) functions?

Accepted Answer

Yes, the UDomain CDN platform supports WAF. The UDomain beta WAF function is already included with all plans. UDomain CDN platform WAF settings Please feel free to
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Question 35

How to setup WAF under UDomain CDN platform.

Accepted Answer

1) Choose “CDN Domain List”2) Click “Configure” under your selected domain name3) Click the WAF Status button to activate or disabled WAF4) Once WAF activated,
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Question 36

UDomain CDN provides free Let's Encrypt SSL certificate using in CDN

Accepted Answer

1. Click "Manage Certificate" 2. Click “Add Certificate”3. Follow the listed steps and wait for DNS update4. After update complete, click “Validate DNS Settings and Proceed” 5.
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Question 37

Is UDomain China CDN adopted CN2 GIA Route?

Accepted Answer

UDomain China CDN adopted CN2 Route. This route is backed by the top three carriers in China, including China Telecom, China Unicom, and China Mobile,
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